Introduction
The AI Guides ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theaiguides.co or use our services.
We are an Australian business and comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Complete our contact form (name, email, phone, company, message)
- Take our AI Readiness Survey (name, email, phone, company, industry, survey responses)
- Subscribe to our newsletter
- Engage our services
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device and browser information
- IP address and general location
- Pages visited and time spent on site
- Referring website
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Send your AI Readiness Survey results
- Improve our website and services
- Send occasional insights and updates (with your consent)
- Comply with legal obligations
Third-Party Services
We use the following third-party services to operate our website:
- Formspree — Processes form submissions. Data is stored in accordance with their privacy policy.
- Vercel — Hosts our website. See their privacy policy.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications at any time
To exercise these rights, please contact us at contact@theaiguides.co.
Cookies
Our website uses essential cookies to ensure basic functionality. We do not use tracking cookies or third-party advertising cookies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: contact@theaiguides.co
- Location: Sydney, Australia